FAQ

How does the 30-day remedy work?

How this rule works - Focused coverage: Yes. During the 30-day window, eligible products can be returned or exchanged and gocontigo bears approved return postage.

What is the current delivery market?

Customer-facing rule - Clear commitment: The current market is the United States, where every order receives complimentary standard shipping.

When is cancellation still possible?

Working rule - Outcome-based approach: Yes, before dispatch. Once shipped, the purchase proceeds through the return terms in the Refund Policy.

Is every shipment trackable?

How this rule works - Everyday expectation: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.

What is the refund timetable?

Plain-language summary - Structured support: Allow 5-10 business days for an approved credit to be issued to the original payment method after return processing.

Where can I send an order question?

Storefront practice - Customer-first reference: Email support@gocontigodesk.shop or call 570-905-4694 Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

When is an order normally delivered?

Process clarification - Reliable commitment: Allow 1-2 business days before dispatch and approximately 4-6 business days for delivery after shipment.

Where can I find safe-use information?

Storefront practice - Applicable method: The applicable guidance appears with the specific product and its packaging; do not use damaged drinkware or components.

Business and support information

Customer standard - Support-oriented responsibility: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigodesk.shop

Phone: 570-905-4694

Physical and return address: 1604 Valley Ln, Fullerton, California, 92833, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).