Refund Policy

Direct guidance - Measured clarification: gocontigo provides customers 30 days after receipt to ask for either a return or an exchange.

Cancellation before shipment

Customer outcome - Order-specific process: Pre-shipment cancellation is available on request. After the carrier receives the order, this policy controls the available return remedies.

Return destination

1604 Valley Ln, Fullerton, California, 92833, United States

Refund method and timing

Customer outcome - Straightforward rule: We issue the approved credit to the payment method used for the order within 5-10 business days after return processing.

Return shipping responsibility

Service note - Policy-based responsibility: Once a return is authorized, gocontigo covers the return carrier cost for no-reason requests and all damage, defect, wrong-item, or missing-item claims.

Return eligibility

Store responsibility - Reliable rule: Customers should contact us before the 30-day deadline and return the product with its included components and purchase record.

Order guidance - Focused direction: No-reason returns are unavailable for customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products.

Process clarification - Detailed explanation: Nothing in the exclusion list restricts consumer rights relating to damage, defects, incorrect fulfillment, or missing merchandise.

Exchange requests

Applicable procedure - Transparent expectation: Where stock permits, an eligible return may be resolved as an exchange requested within 30 days of delivery.

Customer service contact

Process clarification - Direct standard: Requests connected with this policy are handled by gocontigo using the details listed here.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigodesk.shop

Phone: 570-905-4694

Physical and return address: 1604 Valley Ln, Fullerton, California, 92833, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).